In the past, paperwork travelled back and forth from muddy worksites to the office—if it made it back at all. Forms could get wet, misplaced, or forgotten, especially during busy periods when teams were focused on getting the job done. As a result, important information didn’t always reach the office in time to take immediate action.

“With paper-based forms, the teams needed to come into the office and return the forms. If we had a busy period with jobs, sometimes they wouldn’t be in the office for a week… which in turn meant the office couldn’t be as responsive or reactive.”

Switching to a cloud-based system changed everything. Now, incidents and near misses trigger real-time alerts. Site notes added in comment fields are delivered instantly. Teams can report what’s happening on-site, and the office can act without delay.

That real-time visibility has brought safety and operations into sync, reducing risk while improving overall team support and responsiveness.

For Discount Drainage, building an effective health and safety process meant more than just going digital. It meant making sure the system actually worked for everyone on the team.

Some team members live with learning or attention challenges, and traditional paper forms often filled with long, open-ended questions, were a barrier. Even the most well-intentioned processes weren’t working if they were too difficult to follow or complete in the moment.

“Some of our team have learning/attention deficit disorders. Having H&S forms in multiple choice/tick as many that apply formats that could be built to work for them was a huge plus.”

With Site App Pro, the team was able to rework their forms to suit real-world needs. They simplified written responses into yes/no and tick-box formats. Voice-to-text allowed users to speak instead of write. And instructions built into each form clarified who needed to complete what, removing the guesswork and making sure no one was left behind.

The result is a more inclusive, accessible approach to safety. Everyone on the team can contribute with confidence, and form completion is faster, easier, and more consistent across the board.

In the past, the team at Discount Drainage had limited visibility into how their team was engaging with health and safety processes. With physical paper forms, it was hard to know who was consistently completing their checks and who might need extra support. The office could only respond to what was returned, if it was in fact returned.

Site App Pro changed that by introducing measurable engagement. With real-time user engagement tracking, site managers can now see which team members are completing forms, when they’re doing it, and how consistently.

“The scores also allowed us to identify employees who were doing the work with H&S management. We’re currently working on building individual KPIs around H&S management and a performance bonus structure that relies on engagement scores.”

This data has become more than just an oversight tool, it’s now helping shape training, performance management, and even future incentive structures. When someone’s engagement drops, they’re offered additional support and onboarding. When it rises, they’re recognised for it.

By making safety engagement visible, Discount Drainage has created a culture of accountability and a practical way to keep building on it.

What started as a solution for simplifying their health and safety program, has grown into something much more. Once the team at Discount Drainage became confident using Site App Pro on site, they quickly recognised its other aspects that make it so much more than just a compliance app. 

They began creating and customising forms to support other areas of their operations like; building digital vehicle checklists, setting up tool maintenance registers, and even trialling a sign-out system for their larger equipment.

“We’ve also been able to use Site App Pro beyond just H&S management. We’ve built custom Vehicle Check forms and tool maintenance registers. We’re also playing with the idea of using Site App Pro to track the sign out of our bigger tools.”

This flexibility has allowed them to replace even more manual processes with digital workflows tailored to their needs. Instead of juggling multiple systems, they now have a single platform that helps them stay organised and efficient, on site and in the office.

Site App Pro has become more than a health and safety tool; it’s now a central part of how Discount Drainage runs its day-to-day operations.

Building a Safer, Smarter, More Connected Business

Since adopting Site App Pro, Discount Drainage has transformed the way it manages health and safety. From a paper-heavy process that felt like a chore, to an intuitive, mobile-first system that drives real engagement across the team.

By simplifying their safety program, improving communication between the field and the office, and customising their digital forms to suit everyone, they’ve not only lifted safety performance but also found new efficiencies across their broader operations. From fleet management to equipment tracking, Site App Pro is now fully embedded in how the business runs, day to day.

Whether it’s helping teams respond faster, work smarter, or build a more inclusive safety culture, we’re here to help deliver value well beyond the checklist.