SUPPORT

We’re here to help.

Got some questions or feeling a bit stuck with Site App Pro?

We have an amazing support team dedicated to helping you and your business succeed with Site App Pro and answer any questions you may have.

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Visit our Extensive Knowledge Base
or reach out via email or Support Chat.

Check out our knowledge base

Knowledge Base

Visit our knowledge base support portal to access a wealth of support articles and videos.

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Send an email to us

Email

Reach out via email and our support team will get back to you as soon as possible to answer any queries you may have.

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Check out our webinars for Site App Pro

Webinars

Check out our webinars.
Register for upcoming webinars to watch previous webinars.

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Meet our Support Team.

Sophie Quinn

Sophie Quinn

Head of Customer Success

Rochelle Sanderson

Rochelle Sanderson

Customer Success Specialist

Phoebe Cettina

Phoebe Cettina

Customer Success Manager

Josh Winthrop

Josh Winthrop

Customer Champion

FAQs

What is Site App Pro?

Site App Pro is a digital health and safety solution.

It comprises of 2 parts:

  • A mobile app (iOS & Android) which is used to record health and safety information.
  • A web-based ‘Administration’ console. This is used for managing your health and safety and viewing reports.

Who uses Site App Pro?

Businesses who are serious about the Helath & Safety of their workers, from a wide range of different business types.

  • Residential
  • Commerical
  • Group Homes
  • Civil
  • Plumber
  • Electrician
  • Consultant
  • Workshop
  • Labour Hire
  • Events
  • Maintenance
  • Administration

What are the benefits of using Site App Pro?

  1. Save time and money by spending less time managing your Health & Safety records
  2. Accurate and up to date Health & Safety records
  3. Remove paperwork from your business
  4. Easily send records off to Clients
  5. Engage your team in Health & Safety with an easy to use App
  6. As an owner or manager get real-time visibility  across your business
  7. Track team training and records
  8. Manage equipment
  9. Build-in your own custom business processes
  10. Get full traceability of what is happening inside your health & safety system

How much does Site App Pro cost?

We have endeavoured to make Site App Pro accessible to all construction businesses big or small.

Our pricing plans are not only simple but are also transparent. No hidden costs, set-up fees, or contracts.

If you are a large operator with multiple sites we can also offer special pricing on request.

Please visit our pricing page for more information.

How do I get started using Site App Pro?

Getting started is easy! You can do one of the following:

Free Trial

You can jump in and do a free 14 day trial. Our set-up wizard guides you through a number of easy to answer questions about your construction business. This usually takes around 15 minutes to complete. Don’t worry if you don’t have all the information to hand as you can re-run the ‘wizard’ at any time. Once the wizard is completed, this becomes your health and safety plan. The trial allows you to try Site App Pro in your business. The trial version has all the software features apart from ‘Reports’.

Online Demo

You can also request an online demo. Our online demos are done one on one using Zoom. When you request a ‘demo’ one of our friendly staff will be in touch and will set up a time of your choosing to have a 15 minute run through the software. This option is great if like many of us you are not a ‘tech-geek'. It gives you a chance to get immediate answers to all your questions and see the software in action.

Next Steps

Once you are happy ‘it does what it says on the box', it's time to choose a payment plan and enter your credit card details. Remember there are no set-up costs, contracts, or hidden costs.

You can pay monthly or annually. Our annual plan does commit you to a year as you are paying up front, but you will get a substantial discount. Check out our pricing plans for details.

What if I need help?

We are extremely proud of our support team. They are responsive, friendly, and are a key part of our success. With a 100% approval rating, what else is there to say.

Support can be accessed in the following ways:

  • You can email support@siteapppro.com
  • You can visit our knowledge base at support.siteapppro.com. Our knowledge base contains a wealth of common questions and issues as well as videos and ‘how-to’ articles.
  • We also have a ‘help bot’ in the administration console. You will find it on the bottom right-hand side.

How do I get in touch?

You can email our support team at support@siteapppro.com